FAQ

Our descriptions are kept short because we don’t want to bore you with buzzwords and technobabble. Instead, we’ve compiled the most frequently asked questions for you below. Missing something? Let’s talk about it.

We usually require a week of prep work and another week or two for production and testing for small to medium sites and between one and three months for larger projects. 

This largely depends on how much you wish to direct and prepare. As long as you can tell us what it is that you do and how you wish to be perceived as a brand, we’re able to provide everything required to build a fully-fledged website and corporate design. We’ll meet you where you need us most and work from there.

Quality

If you’re writing your own texts and provide imagery then those will have to hold up to a certain standard.

Liability

It’s imperative you obtain all copyrights as ultimately, the website’s content is your legal responsibility.

Manpower

You’re looking at several full days of prep work for small to medium sites and days to a few weeks for larger projects. Revisions rarely take more than a few hours to days.

Finishing Touches

We usually request a content draft or provide it with the design preview, which will then get finalised in a number of revision cycles until you’re fully satisfied.

Yes, absolutely. We provide full CI designs, including but not limited to:

  • RAL/Pantone/RGB/CMYK colour selection
  • Logo and icon design
  • Font selection and/or design
  • Templates (Office documents, business cards)
  • Corporate language & tonality guides

We have UK and US English, German, Spanish, Catalan and French native speakers available at all times. Most other languages are also available through external service providers.

Absolutely, yes. You’ll be given as many Editor accounts as you need and you’re free to change your content as you see fit.

Since GDPR came into effect it is hard for websites to justify embedding external resources. We usually advise against it and offer local alternatives if they are available and/or applicable but yes, if it’s compliant we can embed it.

We don’t. There are other companies more specialised towards it.

We ask clients to purchase their own hosting so they have full control over the account and data. Usually, we recommend using a managed web host and we have a list of viable options for any budget.

Depending on the scope, we can have a basic intranet production ready in two weeks. Advanced intranets require a month and custom intranets are impossible to predict without knowing the desired features.

Building a company intranet is a lot of work. Ideally, we would get a chance to speak to every department to assess everyone’s needs and then talk to management to see how much of it is realistic, required and within budget.

Can we shortcut it? Yes, if need be but we don’t recommend doing that as “fixing it” afterwards is quite exhausting for both sides and usually more expensive. We can create modular intranets that finish one module after the other and not all at once. In many cases, that’s the way to go as we’ve got the basics pretty much ready to deploy right now.

Manpower

We will require a dedicated project manager or overseer on your side, someone we can talk to who has the authority to make contractual and content changes. This can be several people of course but one needs to have the final say.

Compliance

Dealing with employee data requires careful process design to maintain compliance at all times. We work with legal council to provide this to the best of our knowledge but your compliance / legal department or lawyer will have to sign off on it in the end. Just like with a website, the intranet’s content and processes will be your sole responsibility.

Openness for changes

In the process of assessing and building processes regarding new technologies and regulations, companies often come to realise their current setup is insufficient or even non-compliant. We’re asking clients to remain open-minded and walk the miles necessary to achieve 100% compliance as only then will we all be able to sleep at night…

There’s no limit to the amount of users you can add. At some point we may approach you if your hosting requires an upgrade.

Of course. We custom-build user roles and capabilities to meet your exact specifications.

Yes. We use a secure document management plugin that can protect files from unauthorised access by means of user, group or password restriction.

No. Our intranets are secured in ways that would make the website inaccessible for logged out users.

We advise against it as in most cases there is no way to ensure the security of employee phones or the cost would be astronomic. We can turn it into a PWA though, it’s secure and works well for all our clients: superpwa.com

Intranet: If you wish to host your intranet within your network, you may do so using either Linux or Windows Server(s). Exact specifications depend on the size of the application.

Extranet: We recommend using a managed web host and we have a list of viable options for any budget.

Absolutely, yes. Our websites are of very high quality and sufficiently secure, however the internet itself is not so in cases where damage to your reputation or loss of revenue, let alone a breach of sensitive data could happen you just don’t want to fly blind. Our retainers are priced fairly and they offer all it takes to keep the website or intranet secure, updated and always in line with your requirements.

Always the basics, such as security, updates and backups. Other than that, as little or as much as you need.

We can, yes. Since that’s manual labour it needs to be paid for separately though or it may be included in a higher level Retainer. We’ll always offer you the least costly option.

All of our retainers are based on a monthly term. However, we can meet any desired schedule. You may cancel your retainer at any time.

That’s fine, we’re here to support you in any way you need. Provided the scope (amount) of work doesn’t change there is nothing to do about your retainer subscription. In some cases, you may have to pay more or even less so talking to us before making any big changes is always a good idea.

In-house, we focus on what we do best:

  • Design
  • Language
  • Marketing
  • IT Infrastructure
  • Development in many shapes and forms.

Our consultant network spans over too many different disciplines to even list here. Ranging from business, legal and financial to medical and psychological professions.

Yes, absolutely. You can approach us about anything releated to our services, web design and development, compliance and we also offer comprehensive assessments and analyses.

We always custom-price our consulting because the nature of this service is so diverse.

To give you a rough figure:
Junior Consultant days start at €750 and Senior Consultants are available from €1500/day.

On-premise consulting requires traveling expenses to be paid.

Depending on your needs, you may want to consider booking a consulting retainer that covers all of your consulting needs in a full-service package with predictable pricing.

We’re in no way focused on a particular industry but we happen to have a stake in the logistics and carrier industries as well as in sports, beauty, talents and of course many local businesses.

Our core team is based in Germany. Everyone ever getting access to your site is from our core team. We make use of external service providers worldwide but they only ever know and see what they need to. In addition to that, all of them sign our subcontractor agreement, ensuring non-disclosure and unlimited usage rights.

We work on many corporate projects we cannot openly advertise because of our own privacy terms. Get in touch and we’ll show you selected examples that are relevant to your own project.

Yes, environmental and educational non-profits are a passion of ours, as is privacy conscious software. Please understand that as much as we’d like to, we simply cannot donate to everyone enquiring.

No. Since we’re only doing B2B services and most of our new clients are personal recommendations from other clients, we can’t see the benefit and hence won’t put in the time.

You can find us on WordPress, Github and Google Maps.