Terms & Conditions

By visiting our website, interacting with us and making use of our services you agree to follow these terms.

You may also wish to review our Privacy Policy

Table of Contents

  1. Definitions
    1.1 Provider
    1.2 Users
    1.3 Systems
  2. Website
    2.1 Usage
    2.2 Accounts
  3. Services
    3.1 Quotes
    3.2 Business Website
    3.3 Website Retainer
    3.4 Online Consulting
    3.5 Mononox Migration
    3.6 Scope and Severity
    3.7 Payment
    3.8 Cancellation & Refunds
    3.9 Licenses
  4. Legal
    4.1 Applicable law
    4.2 Lability
    4.3 Copyrights
    4.4 Non-disclosure
    4.5 Changes

FAQ

Where can I find your references or projects?
We don’t disclose our clients publicly. We’ll show you real-world work examples once we’re in the talks.

Do you offer website hosting?
No, but we’ll gladly find you a suitable server or web hosting plan. Contact us for recommendations.

What happens to the information we disclose?
The law requires us to maintain 10 years of records of our business communications, such as financial records, mail and email archives. We’re not sharing this data.

What kind of clients do you take?
Our services are tailored towards the needs of European clients but we’re not limited to them. Due to insurance limitations we can’t serve clients from the USA or Canada.

What about cancellation and refunds?
You can cancel your subscription at any time, it will run out of the current term and trigger the parting process. Fixed price products may be partially refundable.


1. Definitions

These terms and conditions form the legal framework of all our services and communications. The position of a sentence in this document does not imply its irrelevance to other topics.

1.1 Provider

Mononox.com is operated by Sven Tolle, Nicolaistr. 18, 28195 Bremen, Germany.
Any subcontractor and helping hand hired by us to work on the project or service.
Also: We, us, our

1.2 Users

Users are all people visiting our website, requesting quotes, contacting us, accepting offers as well as placing orders and managing services. Depending on the kind of interaction you have with us, some or all may apply to you.

Relevant information is highlighted for these assumed user roles:

Visitors: Just browsing, no interaction
Contacts: Submitted forms, registered
Clients: Placed order

Also: You, your, yours

1.3 Systems

Your servers, websites and connected accounts as well as our own.

1.4 Services

  • Project solutions: Business Website, Mononox Migration
  • Subscription solutions: Website Retainer, Online Consulting
  • Custom development (As project or subscription)

All tasks (and schedules) we conduct to provide the solution you’ve ordered.

2. Website

We do our best to keep our website updated but we can’t guarantee 100% accuracy at all times. We reserve the right to change details at any time.

2.1 Usage

Our website’s purpose is to present our services to (potential) clients and to allow them to get in touch with us or manage their accounts and orders. All other usage is discouraged and excluded from any liabilty.

2.2 Accounts

Visitors looking to enquire about services are asked to use our contact or quote request form to describe their needs and apply for an account. We may approve or deny accounts at our discretion.

  • One account per Client will be provided.
  • Account details are not to be shared with anyone.
  • Accounts can be deleted by the user or upon request (use the contact form or email info@mononox.com).

3. Services

We conduct our services in good faith and are destined to provide fair conditions for our clients. We always have an open ear for concerns, questions, recommendations and of course any legal issues.

The details of Projects will be outlined in separate agreements.

  • Our office hours are Mo-Fr from 10am to 6pm CET (Berlin)
  • Emergency support is available every day and night.
  • Our services are intended for business clients only.
  • We may refuse Projects without providing reasons.
  • A pre-contractual relationship is established by making enquiries and submitting information to us.
  • Contacts enter into a contract by accepting offered proposals or by placing orders on our website.
  • Project/Delivery contracts end after the final payment has been made or at the time of delivery.
  • We may terminate our services at any time for reasons of security or health of people and property.
  • Our Privacy Policy remains active indefinitely, regardless of the conditions of other agreements.

By making your (full or final) payment, you accept the delivered product or service and declare it meets all of your requirements and was carried out to your full satisfaction.

3.1 Quotes

  • You may request quotes or estimates for products and services.
  • Quotes are price-bound for up to three months.
  • There’s no obligation on our side to issue quotes to anyone.

3.2 Business Website

After closing talks and submitting final content to us we’ll start building your website to your exact specifications. You will have the chance to change minor details in a pre-launch revision but from that time forward, substantial changes are to be seen as new content creations and will be charged separately. Further details will be outlined in a separate project agreeement.

3.3 Website Retainer

We agree to conduct all administrative tasks required to maintain security, content, functionality and performance of the Client’s website. We will hold the website’s only admin account for the duration of this service. There are primary services, which form our cardinal obligations and secondary services, which are distributed to all Clients by our measure. Critical system support and contractual allowance are always available.

Primary services (Guaranteed availability)
Security – Monitoring and hardening, Firewall configuration, Malware scanning and removal, Restores
Updates – WordPress Core, Themes and Plugins, custom code, .htaccess, .user.ini
Backups – Daily file backups and twice-daily database backups (encrypted, off-site), 30 days history

Secondary services (Limited availability)
ConsultingWhy? Because we have limited resources.
SEOWhy? Sometimes, waiting is required to measure results.
ContentWhy? Content changes may fall behind emergencies.

During this service Clients agree to..

  • Keep all information regarding the Systems and Services secure and confidential.
  • Provide Website (S)FTP and Database access credentials as well as hosting support clearance at all times.
  • Make no changes to the System without prior consultation of the Provider.
  • Acknowledge the Provider reserves the right to make critically vulnerable software temporarily unavailable.
  • Cooperate with our administrators at all times (technical issues, usage).

3.4 Online Consulting

Our Consulting is meant to be a long-term solution. While Clients may subscribe for any length desired, we’re highlighting the fact that certain results may take a while to become visible. Within the scope of the subscription, we do our best to provide you with relevant information and suggest to take reasonable actions, based on real-life events, industry standards and our own experience. However, depending to the complexity of the matter, there may be too many variables to predict exact results, so no full guarantee can be given for any predictions or estimates.

Consulting is included for Website and Retainer Clients. A separate Consulting Subscription can be activated by Clients without a WordPress website (that we manage). Each plan will grant a Client a certain amount of consulting tickets per month, which can be used for a single enquiry and a couple of successive questions for clarification. Consulting tickets are only valid for the current month. Unused tickets are not refundable.

3.5 Mononox Migration

  • During Migration we’ll examine your existing WordPress Website and plan the required changes to manage it in our Website Retainer.
  • You’ll be given the option to withdraw before we commence any changes and take over as admins.
  • We may refuse migrations at our own discretion.

3.6 Scope and Severity

  • Our Quotes and Fees are set for the agreed scope of the project and may change as you alter its details. You agree to update us about any changes in this regard.
  • We may ask you to temporarily or permanently adjust your subscription levels, should there be a significant change of the service’s scope or workload.
  • Throughout all of our services, we’re the ones to determine the severity of issues, completion times and other estimates related to our end of the deal.

3.7 Payments

  • Usage rights for any material provided by us may be denied until full payment has been received.
  • Subscriptions are based on a monthly term, renewed on the day of activation, every month, until cancelled.
  • Client accounts can’t be overdrawn. We reserve the right to seize all services upon +30 days overdraft.
  • We may attempt to recapture failed automatic charges until the payment succeeds.
  • Clients may not switch Subsciption levels without consulting the Provider before.

Project payment methods:
Business Websites – Pay by Credit Card, SEPA Direct Debit or Bank Transfer
Mononox Migration – Pay by Credit Card, SEPA Direct Debit or Bank Transfer

Subscription payment methods:
Website Retainer – Pay by Credit Card or SEPA Direct Debit
Online Consulting – Pay by Credit Card or SEPA Direct Debit

3.8 Cancellation & Refunds

Projects: Websites or Migtations that need to be cancelled may be partially refundable. We’ll calculate the percentage of work left to completion and discount your order by that percentage or pay you back the amount if you’ve paid us already. We may keep a minimum of 10% of the project’s budget for prep work and expenses. Refunds are issued within 30 days.

Subscriptions: Automatic renewal may be cancelled using the Client’s user account (instant) or by email (when confirmed). Once cancelled, the subscription will switch to pending cancellation until the current term runs out and then gets fully cancelled. Subscription fees are due upfront and cannot be refunded.

Retainers: Once the cancellation has been initiated, we will contact you within a couple of hours about your prefered time of shutdown or hand-over to you or a different Provider. We require between 24 and 48 hours to process and hand over a website. All of our responsibilites and liabilites end at the time we send out the admin details.

3.9 Licenses

We may give free premium tool licenses, obtained through mass licensing to Clients at our own discretion and limitation. In the event of the license issuers changing their generousity, our Clients may have to purchase these licenses at a short notice. The amount to be held available is stated in your website’s documentation. You may prefer to purchase your own licenses rightaway, we’ll include them in our Quotes.